Your satisfaction is our number one priority. If you are not completely satisfied with your order, please follow the guidelines below for assistance.
We are committed to delivering your order on time with fresh, beautiful flowers. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. If an item is out of stock, we will be sure to contact you to discuss our in-stock substitution options.
We have latex and mylar balloons available in a variety of colors and occasions.
Please note that mylar balloons can remain inflated for many days while latex balloons typically begin to deflate within a few hours.
For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible.
Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.